#2: PlanningPosted by Walter Alini 3 years, 10 months ago Comments
As with any decision, after making up to do something, good planning is key to design resource, time and issue solving management, so to be able to have predictability.
First of all, we have to realize that a Quality Management System (QMS) will take a huge amount of work. Really detailed, fine and organized work. And over all, work that is consistent with the company’s philosophy and the quality system we are about to stick to. In this sense, it’s possible that we won’t find this consistency within the company.
So, the first important decision is to determine whether we have enough in-house staff, or whether we’ll require third-party support for this process. We at Machinalis opted for the latter choice. For this, we explored several alternatives, and chose Kinetic, by the weight of the following factors:
- Main goal: I have mentioned this in the first post of this series. Kinetic came to help us with a QMS, with an eventual certification process. To add value over a paper certificate.
- Industry experience: Kinetic’s experience in having done similar processes in other software development companies, and in similar sized companies.
- Commitment: Kinetic was the only company (among the ones we asked for the services) whose commitment was maintained “until the goals are met”. No time limits, no changes in the contract nor other unexpected clauses.
- Intangibles: There is a portion of the overall decision I can not explain. Kinetic was the best company among those consulted. A definition that is really difficult to explain.
With this decision made, Machinalis chose me in charge of representing the company to the consulting process and subsequent certification.
From these two important decisions, Kinetic and Machinalis established a work plan, which can be broadly defined in these items (listed chronologically):
- Comparative study of the current state of the company processes with respect to ISO 9001:2008 requirements
- Required process design and documentation
- Process design and documentation required for certification
- Analysis, design and documentation of Machinalis’ core processes
- Deployment of required and needed processes’ indicators
- Internal audits
To be honest, the actual planning was much more detailed than this list, but I think it helps to understand the main steps to take to be ready for a successful certification.
Anyway, in the following posts in this series I will delve into each of these items.